The Free On-line Dictionary of Computing (30 December 2018):

Phonetastic

    A CTI product from Callware.  Phonetastic
   employs if-then rules and customer records to tell those
   receiving calls who is calling (based on ANI and DNIS) and
   to determine how the call should be routed, e.g. to a certain
   sales representative or to the general sales department;
   receive high-priority treatment; receive a fax-back, etc.

   (1996-12-08)